Central Coast Broadband Internet Service for San Benito, Monterey, Santa Cruz and Santa Clara counties

How to Change Your Email Settings

In our continuing efforts to improve our wireless broadband service, effective February 2nd, we will be making a change to our existing email services. As part of this transition you will be required to change your outgoing email settings. This change will be necessary if you are using the following email clients:

Failure to make this change may cause you to be unable to send emails. Although the change will not occur immediately, after February 2 we cannot guarantee your previous outgoing email server settings will be valid. For a complete guide to using Web Email, click here.

There are two email setting changes that will be necessary following our February 2nd email transition. They are as follows:

  1. The outgoing server needs to be set to smtp.razzolink.com
  2. You need to configure your outgoing server to require authentication

These changes can be made immediately and will in no way affect your current email service with us.

Please find below examples of various email clients and how you can make these changes.

SMTP Authentication Setup for Windows Mail

  1. Open Windows mail. Click Tools from the menu bar and select Accounts from the drop down menu.



  2. Select your Razzolink email account and click the Properties button.



  3. On the account properties screen select the Servers tab. Check the box that says My server requires authentication.



  4. Click OK, then OK and Close on the previous screens.

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SMTP Authentication Setup for Thunderbird

  1. Open Thunderbird, go to Tools > Account Settings > Outgoing Server (SMTP)
  2. Select the outgoing server by clicking on it, then click the Edi button
  3. Under Security and Authentication, check the "Use name and password" option
  4. Fill in your email account username and click Ok.

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SMTP Authentication Setup for SeaMonkey

  1. Open SeaMonkey, go to Edit > Mail & Newsgroups Account Settings > Outgoing Server (SMTP)
  2. Select the outgoing server by clicking on it, then click the Edit button
  3. Under Security and Authentication, check the "Use name and password"option
  4. Fill in your email account username and click Ok.

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SMTP Authentication Setup for Eudora

  1. Open Eudora. Select the Tools menu item and choose Options. (If using a Macintosh, select the Special menu and choose Settings.)
  2. In the Sending Mail category, place a check in the "Allow Authentication" box.
  3. Press OK.

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SMTP Authentication Setup for Outlook and Outlook Express

  1. Open Outlook. Go to Tools > Account settings
  2. Click the E-mail tab, then select the email account to be modified and click the Change button
  3. Click the "More Settings" button
  4. Under "Outgoing Server" tab, select "My outgoing server (SMTP) requires authentication" and choose "Use same settings as my incoming mail server."
  5. Click OK.

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SMTP Authentication Setup for Apple Mail

  1. Open Mail and go to Mail > Preferences
  2. Select the "Accounts" tab and select the Account you wish to configure.
  3. Make sure the "Account Information" tab is selected. At the bottom of this screen there is a drop-down list for Outgoing Mail Server (SMTP). Select "Edit SMTP Server List".
  4. To add a new SMTP server to the list click the plus icon (+) at the bottom of the window. Make sure the "Account Information" tab is selected.
  5. Fill in anything you wish for "Description" (some name that will help you remember which SMTP server these settings refer to, such as your domain name) and under "Server Name" enter mail.example.com (replace "example.com" with your actual domain name).
  6. Now click on the "Advanced" tab. For "Authentication" select "Password" and then enter your email username and password in the form.
  7. You may want to select "Use custom port". Default SMTP port is 25, but if that does not work you might want to use 587 or 1025 as the FutureQuest servers listen on these alternative ports to provide a workaround for those ISPs that block Port 25.
  8. Click "OK" to save your settings.

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We sincerely appreciate your continued patronage and patience during this transition and are confident that you will be pleased with this new enhanced email service.

Sincerely,
Razzolink Customer Care